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How to download your Etsy order:

Thank you for your order!

Etsy uses an automated digital delivery system and there are 3 ways to download a pattern:

1) When the order confirmation appears on the screen, you have immediate access to the pattern via the “View downloads” button:

View Downloads.jpg

2) From a link in automated Etsy email. If you can't find it, check Spam or Junk folder.

3) You can also log into your Etsy account on a browser (NOT Etsy app), go to Purchases, find the order from OutstandingCrochet, navigate to Download Files.

  • On laptop or desktop:

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  • On a mobile device:

Download_Mobile-WEB.jpeg

4) If you still have problems downloading, please, contact me via Etsy message.

The automated system can have problems sometimes, but I will make sure you receive the pattern. If you have a Ravelry account, please, mention your Ravelry name. I can send the pattern to your Ravelry library.

Mislukte iDeal-transactie

Als je hebt betaald met iDeal, maar de bestelling niet ziet en het item nog steeds in je winkelwagentje staat, is dit waarschijnlijk het gevolg van een mislukte iDeal-transactie.
Volgens Etsy is de reden voor de mislukte iDeal-transactie dat je de aankoop hebt bevestigd op de website van je bank, maar niet bent teruggekeerd naar Etsy om je bestelling te voltooien. Etsy zal automatisch een terugbetaling uitvoeren en je zult dit binnen de volgende 5 werkdagen op je bankafschrift zien. Verkopers op Etsy hebben geen toegang tot transacties, dus ik kan je daar niet mee helpen. Je kunt contact opnemen met Etsy Help voor verdere assistentie.

Hier is een artikel dat aanbevelingen geeft over hoe je transactiefouten kunt voorkomen bij het gebruik van iDeal:

https://help.etsy.com/hc/en-us/articles/360016125273-How-to-Check-Out-With-iDEAL?segment=shopping

Bedankt voor je geduld!
Neem alsjeblieft contact op met Etsy Help om de mislukte iDeal-transactie te bevestigen:

https://help.etsy.com/hc/en-us?segment=shopping

Outstanding Crochet policies:

Hello! Welcome to OutstandingCrochet.com! 

 

  • Feel free to contact me via CONTACT page. Allow some time for the response.

  • I sell pattern at Ravelry.com, Etsy.com, LoveCrochet.com, WeCrochet.com

  • You can create an account at mentioned platforms, or shop as a guest.

  • Transactions and pattern delivery are done without my personal involvement.

  • After your payment, you automatically receive an email to the address you provided or to the address associated with your PayPal account. You can download PDF file(s) from that email, access it from your Ravelry library, or log into your Etsy account and press DOWNLOAD button from your order.

  • Any technical questions should be addressed to mentioned sellers, but feel free to contact me and we will find a solution together!

  • Ravelry accepts payments via PayPal where you can also choose option "credit / debit card" if you don't have a PayPal account (credit card option is not available for some countries).

  • Etsy accepts different types of payments.

  • If you feel like you can not give me a 5 Star Review, please, let me know how I can improve.

 

 

 

​​​​​​​​VAT:

International buyers will have to pay VAT associated with buyer's country in addition to the pattern cost. 

SALES and USE taxes:

Your purchase on Etsy or Ravelry is a subject for these taxes. Rates differ for all states in USA.

Refund Policy:

Due to digital nature of PDF patterns there is no refund possible on the purchase if you downloaded a pattern.

I will refund 100% if you haven't downloaded any files. Thank you for understanding! 

If  you have a problem with your order, please contact me so we can work out a solution. Thank you!

Pattern support:

Best way to receive a pattern support is by joining our pattern support group on Facebook: https://www.facebook.com/groups/OutstandingCrochetAndFriends

You can also send your questions via Contact form on this website.

 

Selling Finished Items:

You may sell finished items, based on my patterns, just follow these regulations:

 

  • Keep a copy of your receipt as proof of purchase.

  • The items cannot be mass-produced.

  • Items must be made only by the buyer.

  • Give credentials to Natalia Kononova at www.OutstandingCrochet.com as the pattern designer on a tag affixed to each item and in the listing if selling on-line.

  • You may make alterations to the pattern, but you must still link to the original pattern and credit Natalia Kononova at www.OutstandingCrochet.com on the item’s tags and listings. Thank you!

 

 

Please, respect the Copyright Laws:

 

  • © All patterns in this shop OutstandingCrochet.etsy.com are copyrighted by and intellectual property of Natalia Kononova.

  • Purchasing the patterns does not remove the copyright protection of that pattern but gives you only the right to make items from it. 

  • Do not copy, share, resell, or forward this pattern to anyone. No part of this work may be reproduced, transmitted, translated or published in any form or by any means (including making videos based on Natalia Kononova's patterns) without prior written permission from the designer Natalia Kononova.

  • It is strictly prohibited to use Natalia Kononova's patterns for commercial purposes.

  • Please, do not share pattern as it takes a lot of hard work and time to learn skills, required for designing, writing, photographing and putting together crochet patterns. Copyright violation is not a victim-less crime!

  • Thank you for respecting the copyright law!

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